Privacy Policy

Guest House Koliqi
Djerane 2, Ulcinj, Montenegro

Last Updated: July 21, 2025

At Guest House Koliqi (“we”, “our”, “us”), we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information in compliance with the General Data Protection Regulation (GDPR).

1. Information We Collect

We collect the following types of personal information:

When you make a reservation:

  • Full name

  • Phone number

  • Email address

  • Country of residence

  • Dates of stay

  • Number of guests

During your stay:

  • Passport or ID number (as required by Montenegrin law)

  • Payment method and transaction details

Optional:

  • Arrival time or flight number (for airport pickup)

  • Special requests or preferences

  • Communication via WhatsApp, Viber, or other channels

2. How We Use Your Information

We use your personal data to:

  • Process and confirm your booking

  • Contact you regarding your reservation

  • Provide check-in/check-out and other guest services

  • Arrange airport transfers if requested

  • Fulfill legal obligations for guest registration

  • Send important updates or follow-up messages after your stay

  • Improve our services and customer experience

We do not use your personal data for unsolicited marketing without your consent.

3. Legal Basis for Processing

We process your data under one or more of the following legal bases:

  • Contractual necessity – to fulfill your reservation

  • Legal obligation – guest registration and tax reporting

  • Legitimate interest – improving our services

  • Consent – for optional communications or promotions (if opted in)

4. Data Sharing

Your data may be shared with:

  • Local authorities – for mandatory guest registration (as required by Montenegrin law)

  • Payment processors – to handle secure payments

  • Transport providers – only if you request an airport transfer

We do not sell, rent, or disclose your personal information to third parties for marketing purposes.

5. Data Retention

We retain your personal data for as long as necessary to:

  • Comply with legal and tax requirements (typically 5 years)

  • Resolve disputes or enforce agreements

  • Maintain guest records and preferences (if you return in the future)

6. Your Rights Under GDPR

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Object to or restrict certain types of processing

  • Withdraw consent (where applicable)

  • Lodge a complaint with the Agency for Protection of Personal Data and Free Access to Information in Montenegro

To exercise these rights, email us at: guesthousekoliqi@gmail.com

7. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Password-protected systems

  • Secure online platforms for reservations and payments

  • Limited access to guest information only by authorized staff

8. Cookies and Online Forms

Our website may use cookies to improve your browsing experience. By continuing to use our website, you consent to the use of cookies.

If you submit a form online (e.g. contact or reservation form), we collect only the data you voluntarily provide and use it solely for that purpose.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website or by request at reception.

For any questions or concerns regarding your data privacy, please contact us:
📧 guesthousekoliqi@gmail.com
📞 +382 69 226 619 (WhatsApp / Viber / Telegram / Call)